Return and Refund Policy

At fitopis.com, we strive to provide high-quality products and a great shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags attached.
  • Time Frame: You have [insert number] days from the date of purchase to initiate a return.
  • Non-Returnable Items: Certain items such as [insert items, e.g., undergarments, gift cards, sale items] cannot be returned.

2. How to Return

  • Step 1: Contact our customer service at [Your Contact Information] to request a return authorization.
  • Step 2: Pack the item securely, including the original receipt or proof of purchase.
  • Step 3: Ship the item to the following address: 7160 Salal Ave, Gleneden Beach, OR 97388, USA. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refunds

  • Processing: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within business days.
  • Refund Method: Refunds will be issued to your original method of payment.
  • Shipping Costs: Original shipping costs are non-refundable.

4. Exchanges

  • Eligibility: If you need to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Contact Us

If you have any questions about our return and refund policy, please contact us at: fitopis.com
Email: [email protected]